Returns & Refunds Policy

This policy forms part of the Terms of Service.

Plain-language summary. Items sold by Sznmart can be returned within 30 days. Items sold by independent sellers follow that seller's policy, which is shown on the product page and has to meet our minimum standard. Auction wins are final sale unless something is wrong with the item. Some things can't be returned at all — that list is in §5. If an item never arrived or isn't what was described, you're covered under buyer protection regardless of which lane you bought in.

1. Before you start

Every product page shows who sells the item and which return tier applies. Check that first — it determines your window and who pays return shipping.

To start a return, go to Your Orders → Return or replace items, or contact [SUPPORT EMAIL].

2. The two return tiers

2.1 Sznmart Direct items

Items marked "Sold and shipped by Sznmart."

2.2 Third-party seller items

Items sold by an independent seller. The seller's own policy applies, but every seller must meet this minimum standard:

If a seller does not honor their published policy, open a buyer protection claim (§7) and we will step in.

3. Returns by buying lane

The lane you bought in changes the rules. This table is the controlling summary.

Important on Bid Zone: final sale means you cannot return a won item because you changed your mind or because you decided you overbid. It does not mean you have no rights. If the item never arrives, arrives damaged, or is materially not as described, you get a full refund and your forfeited credits are restored.

Important on Drop Zone: if you buy an item and the price drops further the next day, that is not a basis for a refund or price adjustment. The declining schedule is disclosed before you buy.

4. Condition of returned items

Returned items must be in the condition you received them, with everything that came in the box.

We may reduce or decline a refund where the item shows use beyond what is reasonably necessary to inspect it, where parts or accessories are missing, where original packaging was destroyed rather than opened, or where the item has been damaged after delivery. If we reduce a refund we will tell you why and give you the option to have the item shipped back to you at your cost within [14] days.

5. Items that cannot be returned

Unless the item is defective, damaged, or not as described:

• Perishable food and beverages
• Opened cosmetics, skincare, and other personal-care items
• Underwear, swimwear, and pierced jewelry, where hygiene seals are broken
• Custom, personalized, made-to-order, or monogrammed items
• Digital goods, downloads, and gift cards
• Live plants, bulbs, seeds, and cut flowers once delivered
• Hazardous materials, flammables, and pressurized items
• Items marked "Final sale" on the listing
• Bid Zone auction wins (change of mind only — see §3)
• Items returned outside the applicable window

Seasonal and holiday merchandise may carry a shortened return window, which must be disclosed on the listing before purchase.

6. Refunds

6.1 What you get back

A refund covers the price you paid for the item plus any tax charged on it.

Original outbound shipping is refunded only where the return is because the item was defective, damaged, not as described, or shipped in error — or where you return the entire order. On a partial return of a qualifying free-shipping order, if the remaining items fall below the $35 free-shipping threshold, we may deduct the standard shipping cost from your refund. This will be shown to you before you confirm the return.

6.2 Credits

Credits earned on a purchase are reversed when the purchase is refunded. If you have already spent those credits, your credit balance may go negative and will be offset against future earnings.

Credits used as part of a purchase are returned to your balance on refund, subject to their original expiry date.

6.3 Method

Refunds go to the original payment method. If that method is closed or unavailable we will issue store credit or arrange another method.

We may issue store credit instead of a cash refund where a return falls outside the applicable window but we choose to accept it as a goodwill gesture, or where an account shows a pattern of abusive returns.

6.4 Timing

We initiate the refund within the timeframes in §2. How long it takes to appear depends on your bank or card issuer — typically 5–10 business days, occasionally up to a full billing cycle.

7. Buyer protection claims

If a seller does not resolve your problem, open a claim.

Eligible situations: item never arrived; item materially not as described; item arrived damaged or defective; counterfeit item; seller refused a return required by their published policy or by this policy.

Deadlines: within [30] days of delivery, or within [30] days of the latest estimated delivery date if the item never arrived.

Before you claim: message the seller through Sznmart and give them [3] business days to respond.

What we may require: photographs of the item and packaging, the tracking record, a description of what is wrong, and in some cases return of the item — at the seller's expense where the item is at fault.

Outcomes: replacement, repair, partial refund, or full refund. Where credits were forfeited on a Bid Zone win that we refund, the credits are restored.

Not covered: buyer's remorse outside the return window; damage from misuse after delivery; failure to collect a delivery; transactions not paid through Sznmart checkout; and any issue for which you have already filed a chargeback.

8. Damaged or lost in transit

Damaged on arrival: photograph the packaging and the item before discarding anything, and contact us within [7] days of delivery.

Never arrived: if tracking shows delivered but you don't have the package, check with neighbours and your building first, then contact us within [7] days of the shown delivery date. If tracking never showed movement, contact us after the latest estimated delivery date.

We handle the carrier claim. You do not need to file one yourself.

9. Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order. For Drop Zone items, note that the new order will be at the live price at the time you reorder, which may be higher or lower.

10. Recalls and safety

If an item you bought is recalled we will contact you at the email on your order with the remedy offered by the manufacturer or seller. Stop using a recalled item immediately. Recall remedies are separate from, and in addition to, the rights in this policy.

11. Return abuse

We may limit or refuse returns, restrict access to free return shipping, require store credit rather than cash refunds, or close an account where we identify a pattern of abuse — for example, an unusually high return rate, returning items that were used or substituted, returning items not purchased from us, or repeatedly claiming non-delivery.

Where we take action we will tell you and give you an opportunity to respond.

12. Your statutory rights

Nothing in this policy limits any right you have under consumer protection law that cannot be waived. In some jurisdictions you may have additional cancellation or withdrawal rights, and where you do, those rights apply in addition to this policy.

13. Contact

Returns & Refunds Policy · Version 2.0 · Effective [EFFECTIVE DATE]