Shipping & Delivery Policy

This policy forms part of the Terms of Service.

Plain-language summary. Standard shipping is free on orders over $35. Most items ship within 1–2 business days and arrive in 3–7. Pre-orders and crowdfunding items ship on the date shown on the listing — and if we can't hit that date, you get the choice of waiting or getting your money back. Some things can't ship everywhere. Full detail below.

1. Where we ship

We ship to all 50 US states, the District of Columbia, and [Puerto Rico / other territories — confirm].

International shipping is available on selected listings only and is shown at checkout. Where offered, you are the importer of record and are responsible for customs duties, import taxes, VAT, and brokerage fees, which are not included in the price unless the checkout page says otherwise. Refusal to pay these may result in the package being returned or destroyed, and any resulting cost may be deducted from your refund.

We do not ship to freight forwarders, and we may cancel orders directed to one.

1.1 Address restrictions

Some items cannot ship to PO boxes, APO/FPO/DPO addresses, or certain states because of size, weight, or regulatory limits (for example, hazardous materials, aerosols, batteries, live plants and seeds subject to agricultural quarantine, and alcohol). Restrictions are shown on the listing and enforced at checkout.

Hawaii and Alaska may carry a surcharge and longer transit times.

2. Shipping costs

About the $35 threshold. It is calculated on the merchandise subtotal after discounts and before tax and shipping. Gift cards, digital goods, and freight items do not count toward it. If a partial return brings an order below the threshold, we may recover the shipping cost — see Returns & Refunds Policy §6.1.

Multiple sellers. An order containing items from more than one seller ships in separate packages, at different times, from different locations. Shipping is calculated per seller. Free shipping applies per seller unless the checkout page says otherwise.

All shipping charges are shown before you confirm your order. We do not add fees after checkout.

3. Processing and dispatch

Processing time is the period between your order and the carrier collecting it. It is separate from transit time.

• Sznmart Direct: [1–2] business days
• Third-party sellers: as stated on the listing; sellers must ship within their stated handling time
• Made-to-order and custom items: as stated on the listing

Business days exclude weekends and US public holidays. Orders placed after [2:00 PM ET] are processed the next business day.

Seasonal peaks — including Black Friday through the winter holidays, and the launch of a season shop — may extend processing times. We will post notice on the Services when they do.

4. Delivery estimates are estimates

Estimated delivery dates are calculated from the carrier's published service standards and are not guarantees, except where you have paid for a guaranteed service and the carrier offers one.

We are not liable for delays caused by the carrier, weather, natural disaster, customs inspection, incorrect or incomplete addresses, failed delivery attempts, or events outside our reasonable control. Where a delay is our fault or the seller's, your remedies are in §6 and in the Returns & Refunds Policy.

5. Tracking and delivery

Tracking is emailed when your order ships and is available at Track Order and in Your Orders.

Signature may be required for high-value items at our or the carrier's discretion.

If delivery fails, the carrier will normally attempt redelivery or hold the package. Packages unclaimed and returned to sender are refunded less outbound shipping, unless the failure was our error or the carrier's.

Address accuracy is your responsibility. We can only change an address before dispatch. An order shipped to an address you entered incorrectly is not eligible for a free reship, though we will help you recover it where we can.

6. Pre-orders, backorders, and delayed shipment

This section reflects our obligations under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).

6.1 Stated ship dates

Pre-order listings show an estimated ship date on the product page. That date is our representation of when the item will ship. Where no date is given, we will ship within 30 days of your order.

6.2 If we can't meet the date

If we cannot ship by the stated date, we will notify you before that date with a revised date and give you a clear choice:

• consent to the delay and wait for the revised date, or
• cancel for a prompt full refund

Your silence is not consent to a delay of more than 30 days. If the revised date is more than 30 days after the original, and you do not affirmatively tell us to proceed, we will cancel and refund automatically.

6.3 Further delays

If a revised date also slips, we will notify you again. On any second or subsequent delay, we will cancel and refund unless you affirmatively tell us to continue waiting.

6.4 Prompt refunds

A "prompt" refund is issued within 7 business days of cancellation for card payments, and within 7 business days for other methods, to the original payment method.

6.5 Charging for pre-orders

Where a pre-order requires payment at the time of order, this is disclosed on the listing. Where we place an authorization hold instead, the hold is captured when the item ships. Which model applies is shown before you confirm.

You may cancel a pre-order for a full refund at any time before it ships, without giving a reason.

7. Crowdfunding delivery

Crowdfunding campaign items are made after funding and ship on the timeline published on the campaign page. Section 6 above applies in full to crowdfunding fulfillment. See the Crowdfunding & Pre-Order Terms for the rest.

8. Drop Zone and shipping

Drop Zone items ship on the same terms as any other item. The declining price schedule affects the price only, not the ship time. Buying at a lower price late in a cycle does not entitle you to a slower or faster service.

9. Bid Zone and shipping

Auction wins ship after payment clears, on the seller's stated handling time. Shipping cost for auction items is shown on the auction page before you bid and is charged in addition to the winning bid.

10. Lost, stolen, and damaged packages

See Returns & Refunds Policy §8. In summary: report damage within [7] days of delivery with photographs, report non-delivery within [7] days of the shown delivery date, and we will handle the carrier claim.

Title and risk of loss pass on delivery to the carrier, but for orders covered by buyer protection we resolve loss and transit damage in your favour rather than leaving you to chase the carrier.

11. Order changes and cancellation

You may cancel or change an order only before it enters processing. Once a seller has begun fulfillment we usually cannot stop it. Use Your Orders → Cancel, or contact [SUPPORT EMAIL] immediately.

Pre-orders and crowdfunding pledges can be cancelled up to the point of shipment (see §6.5 and the Crowdfunding & Pre-Order Terms).

Auction wins cannot be cancelled.

12. Contact

Shipping & Delivery Policy · Version 2.0 · Effective [EFFECTIVE DATE]